Terms & Conditions
OFFICIAL TERMS AND CONDITIONS OF TICKET SALES AND ADMISSION TO THE WILD CAMPOUT 2022
Royal Jelly Pty Ltd (ABN 62 627 028 782) (the “Promoter”) is the operator and promoter of the Event, The Wild Campout 2022 (the “Event”) which is to be held on private property in Balingup, Western Australia (the “Event Site”). The following terms and conditions (“Terms and Conditions”) apply to sale of tickets (“Tickets”) and admission to the Event. By purchasing, having someone else purchase or being gifted a Ticket to the Event or otherwise attending the Event, you agree to bound by and follow the Terms and Conditions.
The Promoter reserves its right to vary the Terms and Conditions at any time, and will post such changes on its website found at www.thewildcampout.com.au (the “Website”).
- To attend the Event, you must show a valid Ticket.
- Tickets must be purchased through https://events.humanitix.com/the-wild-campout-2021-22 e-tickets online (“E-Tickets”). The Promoter may also gift you a complimentary Ticket.
- Unless otherwise authorised by the Promoter on the Website or otherwise, Tickets may not be re-sold.
- All E-Tickets are printed with a name. If you attempt to use an E-Ticket to enter the Event, you must either:
- Be the person listed on the E-Ticket (and show Valid ID bearing the same name as on the E-Ticket); or
- Come with the person listed on the E-Ticket (who shows Valid ID bearing the same name as on the E-Ticket). “Valid ID” means a valid passport, Australian driver’s licence or ID Card.
- The Promoter will not replace lost, stolen or damaged Tickets. We may cancel a Ticket, where it is sold in a manner not authorised by us. You may be refused entry to the Event if your Ticket is found to be damaged or cancelled.
Refunds, Changes and Cancellations
- Unless authorised by the Promoter and except as required by law, Ticket sales are strictly non-refundable. You will not be entitled to a refund for a change of personal circumstances, poor weather conditions, where you are evicted from the Event or where the Promoters makes changes to the Event.
- The Promoter reserves the right in its sole discretion to make changes to the Event, without prior notice, including without limitation dates, venue, line-ups, amenities, facilities, entry and exit times and other Event attractions.
- The Promoter may cancel the Event, for a reason outside the Promoter’s reasonable control, including without limitation, fire, poor weather conditions, drought, pandemic, acts of god, rulings by council, the police, or other authorities, or government restrictions (a “Force Majeure Event”). Where the Event is cancelled due to a Force Majeure Event, the Promoter may, at its absolute discretion, provide credit notes, or vouchers, to the value of the Ticket less booking fee, for use at a subsequent event.
- In the instance of a cancellation of the Event due to a COVID related lockdown or event between 30 & 7 days out from the Event start date, the promoter may refund ticket holders 85% of the ticket value minus fees.
- In the instance of a cancellation of the Event due to a COVID related lockdown or event less than 7 days before the Event start date, the promoter may refund ticket holders 60% of the ticket value minus fees.
- The Promoter may in its sole discretion refuse you entry to the Event, if you have breached the Terms and Conditions or otherwise pose a threat to the security of the Event. If you attempt to obtain access to the Event Site without a valid Ticket, you will be considered a trespasser and handed to the local authorities for charging, where the Promoter will seek maximum penalties.
- Upon admission to the Event, you will be provided with a wristband (“Wristband”). You must keep your Wristband on AT ALL TIMES during the Event and will be evicted if you are caught not wearing one. Lost, damaged or stolen Wristbands will not be replaced. Your Wristband provides you access to all public areas of the Event Site. No pass outs will be permitted, unless otherwise advised.
- It is a condition of entry to the Event that you allow Event staff to search your vehicle, clothes, bags and other possessions prior to entering the Event Site.
- This is an all ages event. A parent or legal guardian (“Guardians”) must accompany at all times any person under the age of 18 (a “Minor”) who attends the Event. Children (14 years and under) can attend with a child’s ticket. If you bring a Minor, you are responsible for ensuring they follow the Terms and Conditions.
- When attending the Event, you must follow the direction of the Promoter’s staff at all times, and the Onsite Rules which can be found at www.thewildcampout.com.au/info/ The Onsite Rules form part of the Terms and Conditions and are binding on you. You may be evicted by the Promoter where you do not follow the Terms and Conditions and/or Onsite Rules. Anyone found dealing illegal drugs, committing sexual harassment or assault or carrying out any other criminal behaviour at the Event will be evicted and reported to police.
Cars, Camping and the Environment
- To bring your vehicle on the Event Site, you must display a vehicle pass, which may be pre-purchased via the Website. The Promoter may tow-away any vehicle that is parked on an undesignated area or on the public roads surrounding the Event. You agree that you are only permitted to camp and park within designated areas and as directed by the Promoter. You agree to respect the environment, recycle rubbish and be water efficient at all times during the Event.
Prohibited Items and Behaviour
- You are prohibited from bringing certain items to or acting in certain ways at the Event. Prohibited items include glass, excessive alcohol, pets (with the exception of registered guide dogs), BBQs, fireworks, candles, gas stoves, quads or mini bikes, drones, professional camera equipment, generators, sound systems, illicit drugs and any other illegal items. Prohibited behaviour includes lighting fires, stealing, harming the environment, disrupting local communities, damaging the Event Site and equipment, tampering with neighbours’ properties, anti-social behaviour, aggressive or harassing conduct and impaired driving. Refer to the Website for a full list of prohibited items and behaviour and for more information. If we are required to confiscate a prohibited item, we do not guarantee the safe return of that item. You agree we are not responsible for any loss or damage associated with us confiscating a prohibited item.
Intellectual Property and Recordings
- The Promoter is the exclusive owner or licensee of all intellectual property created to promote the Event ‘The Wild Campout’ and The Wild Campout Event logo (“Event IP”). Should you wish to use the Event IP other than for private, non-commercial purposes, you must obtain the prior written consent of the Promoter.
- All media personnel must have the prior written approval of the Promoter to enter the Event Site. Professional audio visual cameras (as determined by the Promoter) are not permitted at the Event, unless you have the prior written permission of the Promoter and carry that permission at all times. You agree that authorised personnel may take photos, films and other recordings of you at the Event and the Promoter may use those in perpetuity for any promotional purpose. If you take any photo, film or other recording at the Event, you also agree to let the Promoter use those in perpetuity for any promotional purpose.
- Entry to the Event is AT YOUR OWN RISK. You acknowledge that there are many inherent dangers of attending a camping Event which may result in loss or damage to your property, personal injury or even death and you agree to take all necessary steps to keep yourself (and any Minors under your care) safe such as wearing footwear and earplugs and staying hydrated and safe use of the swimming area. Where you (or a Minor under your care) is injured or falls ill at the Event, you consent to the Promoter arranging the necessary medical treatment and medical authorities exchanging personal and sensitive information with the Promoter in order for the Promoter to address risks and hazards at the Event. The Promoter does not accept any responsibility for loss or damage to your personal property.
- To the fullest extent permitted by law you agree to waive any legal rights of action you may have against and release the Promoter, its officers, employees, agents, contractors, volunteers (the “Associates”) from all claims, liability, loss, damage and costs however so arising out of or in relation your attendance at the Event (whether based in negligence or any other tort, contract, statutory liability, omission on the part of the persons released or otherwise).
- To the extent permitted by law, you agree to indemnify and hold the Promoter and the Associates harmless from any and all direct, quantifiable and reasonable claims, liability, loss, damage and costs suffered by the Promoter and the Associates (whether based in negligence or any other tort, contract, statutory liability or otherwise) in relation to you (or any Minor you bring to the Event) breaching the Terms and Conditions.
- Any void or unenforceable part of these Terms and Conditions may be severed without affecting the enforceability of the remainder of these Terms and Conditions.
- This Agreement will be governed by and construed in accordance with the laws of Western Australia, Australia and the Federal Court of Australia (where applicable). The Parties submit to the exclusive jurisdiction of the courts of Western Australia, Australia.
- The Promoter is permitted to assign this agreement to a third party for restructuring, sale or any other purpose provided that the third party agrees to assume the Promoter’s rights and responsibilities under this agreement.
ROYAL JELLY PRODUCTIONS PTY LTD
Royal Jelly Productions is committed to providing quality events and services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We confirm any personal Information you submit to us is used solely for the purpose of business between you and us. If you have provided your information to us, they will only be made available to senior emergency management staff in the event of a relevant emergency.
Last updated 18 September 2018.
What kinds of Personal Information do we collect?
The kinds of Personal Information we may collect about you includes your name, address, e-mail address, telephone number, gender, age, date of birth and credit card details. You may also provide us with Personal Information relating to third parties, such as where you purchase tickets to the Event on behalf of others.
How do we collect Personal Information?
We collect Personal Information where reasonably necessary for us to operate our Business. The ways in which we may collect your Personal Information include:
- When you access the Website;
- When you purchase a ticket to the Event;
- When a third party purchases a ticket to the Event and nominates you as the ticket-holder;
- Where you provide us with verification of your identity at the Event in order to gain entry;
- Where you apply to attend the Event as a volunteer;
- When we receive other enquiries or correspondence via the Website or by e-mail;
- When you sign up to the mailing list provided on our Website;
- Where you interact with us and other persons via the Website or social media on third party social media platforms;
- Where you are injured or ill and attend our first aid tents; and
- From you through any use we may make of browser ‘cookies’ or trackers on the Website.
How do we use your Personal Information once we have collected it?
You agree that we may use or disclose Personal Information we collect for the following purposes:
- To run the Event in a safe manner and in accordance with our obligations at law;
- To operate our Business in an effective manner (for example, by ensuring the capacity and facilities of the venue for the Event are suitable);
- To understand usage trends and patterns and improve Users’ overall experience of the Website;
- To fix problems and respond to feedback and complaints;
- To enforce any agreements between a User and us, such as the Website Terms and Conditions or the terms and conditions applicable to attendance at the Event; and
- To allow us to run the Website and perform administrative and operational tasks.
We will not sell or license any Personal Information to any third parties. However, we may share and license non-personal statistical data to third parties, including analytics and research entities. We endeavour to aggregate this data in such a way as will de-identify individual Users.
In addition, the Privacy Act caters for particular situations called “Permitted General Situations” where Personal Information may be disclosed outside of the purposes listed above, such as to lessen or prevent a serious threat to public health or safety, or to assist in locating missing people. For example, we may be required to disclose your Personal Information in order to provide you with emergency medical assistance. Other laws, or a court, might also legally compel us to disclose Personal Information, such as where there is an emergency or legal incident on-site at the Event.
How do we store Personal Information?
We may store Personal Information in a variety of ways including via cloud computing, or other types of networked or electronic storage. We may store and make back-up copies of Personal Information to ensure that we are able to recover information if our systems experience a fault or outage.
Are we going to contact you with direct marketing?
We may use Personal Information to provide you with email and text message reminders and important information prior to the Event, notify you when tickets are released for future Events, for other commercial and safety purposes related to the Event, and to update you on new offerings from our Business. If you do not wish to receive direct communications from us, you may opt out by following the unsubscribe link at the end of the relevant marketing email.
How will our ticketing agents handle Personal Information and payment information?
Are we responsible for the privacy practices of other third parties?
We will link to third party websites such as Humanitix and Soul Camping. We take no responsibility for their privacy practices or those of any third parties that we may link to on the Website and recommend that you read their privacy policies.
How do we keep Personal Information secure?
We will take all reasonable steps to protect Personal Information from misuse, interference and loss, and unauthorised access, modification or disclosure. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. We also cannot guarantee that the Website will be completely free from viruses, surveillance or interception.
We may use tracking and analytical tools and technologies to collect information about a User’s browsing habits and conduct on the Website. This may include, but is not limited to, technology which enables us to obtain the following information about Users’ approximate geographical location; how a User arrived at the Website; how long a User remains on the Website and which pages of the Website the User visits; language, date and time settings, IP address and operating system of the device being used to access the Platform.
We may collect this information in order to improve our Platform and manage our Business; direct the most appropriate content to the relevant User; enforce the Ticket Terms and Conditions against any User and remember a User’s preferences for the next time they use the Platform. We will endeavour to collect this information in a way that does not identify individual Users, but we cannot guarantee that our method of collecting or aggregating this information will not result in it amounting to Personal Information. You may be able to opt out of the use of, or block, certain technologies via your browser or device settings, but this may affect the way you experience the Platform.
- Will we transfer Personal Information to anybody?
- Consent to exchange of Personal and Heath Information with Medics and Authorities
In the event you become ill or are injured at the Event or are otherwise involved in an emergency, you hereby consent to us providing certain Personal Information and Health Information belonging to you directly to first aid service providers, paramedics, police and/or the fire brigade (“Providers”) and to Providers directly providing your Personal Information and Health Information to us, at our request. We may use such Personal Information and Health Information (such as information about your condition, the cause or your illness and/or accident and other important information) so that we can urgently provide you with necessary heath care as well as allowing us to identify and attend to any relevant hazards and risks on the Event Site.
If you have any questions or if you think something is not quite right, please contact us at any time by emailing firstname.lastname@example.org
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au